Waste Disposal Fulham Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Fulham provides waste collection and related services to its customers. By making a booking, paying for, or otherwise using our rubbish removal or waste disposal services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Waste Disposal Fulham, the provider of waste collection and related services.

Customer means any individual, business, organisation or other entity that books or receives services from the Company.

Service means any waste collection, removal, clearance, recycling, disposal or related service provided by the Company.

Site means the property, premises or location where the Service is to be carried out.

Waste means the items, materials, goods, rubbish, debris or other matter to be collected, removed, recycled or disposed of by the Company pursuant to a confirmed booking.

2. Scope of Services

The Company provides waste collection and disposal services for domestic and commercial customers. Services may include household rubbish removal, bulky waste collection, garden waste removal, light construction and refurbishment waste collection, and other non-hazardous waste services as agreed in writing or at the time of booking.

The Company reserves the right to refuse to remove any item that, in its reasonable opinion, is unsafe, prohibited, contaminated, hazardous, or otherwise unsuitable for collection under these Terms and Conditions or applicable law.

3. Booking Process

3.1 Bookings can be made by telephone or by other methods offered by the Company from time to time. When you request a Service, you will be asked to provide accurate information regarding the type, approximate volume or weight of Waste, the Site details, access arrangements, and any special circumstances that may affect the Service.

3.2 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation and final price if the information provided is inaccurate or incomplete, or if the Waste or Site conditions are materially different from those described at the time of booking.

3.3 A booking is only confirmed when the Company has accepted the Customer’s request and, where required, received a deposit or full payment. The Company may decline any booking at its discretion.

3.4 The Customer is responsible for ensuring that an authorised person is available at the Site at the agreed time to grant access, provide instructions, and confirm the Waste to be removed. If no one is present, the Company may, at its option, proceed based on the Customer’s prior instructions or treat the booking as a failed attendance.

4. Pricing and Payment Terms

4.1 Prices are typically based on the type and volume or weight of Waste, the labour required, and any additional services requested. Any applicable surcharges, such as out-of-hours attendance, difficult access, or additional labour, will be explained as far as reasonably practicable before or at the time of booking.

4.2 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or charges that may be imposed by law.

4.3 The Company may require full or partial payment in advance of providing the Service. Where payment is not taken in advance, payment is due immediately upon completion of the Service, unless otherwise agreed in writing.

4.4 The Company accepts the forms of payment communicated to the Customer at the time of booking, which may include card payments, bank transfer, or cash. The Customer must ensure that funds are available and that any card or account used is authorised for the transaction.

4.5 Where the Service is provided to a business Customer on account terms, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue sums in accordance with applicable law.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by contacting the Company as soon as reasonably practicable. Any cancellation or change is only effective when confirmed by the Company.

5.2 If the Customer cancels more than 24 hours before the scheduled attendance time, the Company will normally refund any pre-paid amount, less any reasonable administrative or non-recoverable costs. The Company may, at its discretion, waive such costs.

5.3 If the Customer cancels within 24 hours of the scheduled attendance time, or if the Company attends the Site and is unable to carry out the Service due to reasons within the Customer’s control including lack of access, incorrect booking information, or absence of an authorised person, the Company may charge a cancellation or call-out fee. Any such fee will be communicated to the Customer.

5.4 The Company may cancel or re-schedule a booking if it is unable to perform the Service due to circumstances beyond its reasonable control, such as severe weather, traffic disruption, vehicle breakdown, staff illness, or legal or regulatory issues. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment or a refund of any pre-paid amount for undelivered Services.

6. Customer Obligations

6.1 The Customer must provide accurate information about the Waste and the Site. This includes any knowledge of hazardous substances, sharps, heavy items, restricted access, parking limitations, or other conditions that could affect safe and lawful performance of the Service.

6.2 The Customer must ensure safe and reasonable access to the Site and the Waste, including any necessary parking arrangements. Any parking fees, permits, congestion charges, tolls or similar costs incurred to provide the Service may be charged to the Customer.

6.3 The Customer must not present for collection any Waste that is prohibited or restricted by law or by these Terms and Conditions. Prohibited Waste includes, without limitation, asbestos, clinical or medical waste, toxic or corrosive chemicals, gas cylinders, explosive materials, and any material classified as hazardous that the Company is not licensed or insured to handle.

6.4 If the Customer requires the Company to collect Waste from within a building, garden, or other area, the Customer must ensure that the route is safe, reasonably clear, and that any fragile or valuable items are protected. The Customer is responsible for removing or securing personal belongings.

7. Performance of the Service

7.1 The Company will use reasonable skill and care in providing the Service and will aim to perform collections at the agreed time or within a reasonable time window. Any arrival time is an estimate and not guaranteed, but the Company will make reasonable efforts to keep the Customer informed of any significant delay.

7.2 Upon arrival at the Site, the Company’s representative will assess the Waste and may confirm or revise the quoted price if the description or volume differs from that initially provided. If the Customer does not accept any revised price, the Company may refuse to proceed with the Service and may charge a call-out fee where appropriate.

7.3 Title in the Waste passes to the Company upon loading, except in cases where the Waste is later found to be prohibited, hazardous, or otherwise unsuitable. In such cases, the Company may return the Waste to the Customer or require the Customer to accept redelivery or pay the costs of safe handling and disposal.

8. Waste Handling and Legal Compliance

8.1 The Company will manage, transport, recycle, and dispose of Waste in accordance with applicable UK waste management and environmental regulations. The Company will use licensed facilities and will strive to divert waste from landfill where practicable.

8.2 The Customer confirms that it is entitled to transfer the Waste to the Company and that the Waste does not contain any item whose possession or disposal would be unlawful. If the Customer is a business, it must comply with its duties under UK waste legislation, including any obligation to provide accurate information about the nature of Waste.

8.3 Where required by law, the Company may issue or request appropriate documentation relating to the transfer and disposal of Waste. The Customer agrees to provide any reasonably requested information to ensure lawful handling of the Waste.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

9.2 Subject to the above, the Company will not be liable for any indirect, consequential or purely economic loss, including loss of profit, business interruption, or loss of opportunity, arising out of or in connection with the provision of the Service.

9.3 The Company will take reasonable care when performing the Service at the Site. The Customer must notify the Company promptly of any alleged damage caused by the Company’s staff or vehicles. Any claim for loss or damage must be made within a reasonable time and supported by evidence.

9.4 The Company’s total liability to the Customer for all claims arising out of or in connection with a particular Service shall, to the extent permitted by law, be limited to the total amount paid or payable by the Customer for that Service.

9.5 The Company will not be responsible for damage or loss arising from pre-existing defects, structural weaknesses, hidden obstacles, or failure by the Customer to comply with its obligations under these Terms and Conditions, including failure to secure valuables or provide accurate information about the Site or Waste.

10. Insurance

The Company will maintain such insurances as are appropriate for the nature of its business and as may be required by law. Details of insurance cover can be provided on request, subject to reasonable limitations and confidentiality obligations.

11. Complaints and Dispute Resolution

The Company aims to deliver a reliable waste collection and disposal service. If the Customer is dissatisfied, it should contact the Company as soon as possible to allow the issue to be investigated and, where appropriate, remedied.

The Company will consider complaints in good faith and may request further information or evidence from the Customer. Where a complaint is upheld, the Company may offer a remedy such as re-performance of the Service, a partial refund, or other proportionate compensation, at its discretion and in accordance with applicable law.

12. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is caused by events beyond its reasonable control. Such events may include, without limitation, severe weather, natural disasters, accidents, strikes, civil unrest, public health emergencies, or interruptions to transport or utilities.

13. Data Protection and Privacy

The Company will collect and process personal information about Customers only as necessary to arrange and deliver the Service, administer accounts, and comply with legal obligations. The Company will handle such information in accordance with applicable data protection laws and its internal policies.

Customers are responsible for ensuring that any personal data they provide about third parties, such as tenants or employees, is provided lawfully.

14. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised Terms and Conditions are made available. The version in force at the time of booking will govern that particular Service.

15. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non-contractual dispute or claim, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking, quotation, or other expressly agreed terms, constitute the entire agreement between the Company and the Customer in relation to the provision of the Service. The Customer acknowledges that it has not relied on any statement, promise, or representation that is not set out in the written agreement between the parties.

By proceeding with a booking or using the Service, the Customer confirms acceptance of these Terms and Conditions and agrees to be bound by them.