Waste Disposal Fulham Privacy Policy

This Privacy Policy explains how Waste Disposal Fulham collects, uses, stores and shares personal data relating to our customers and prospective customers within the Fulham area. It is intended to ensure transparency and to demonstrate our compliance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Waste Disposal Fulham customers and individuals who use or enquire about our services in the Fulham area, whether you contact us by telephone, email, online forms, or in person.

Who We Are

Waste Disposal Fulham is a waste collection and disposal service provider operating in the Fulham area. For the purposes of data protection law, we are the data controller of the personal data we collect and process about you. This means that we determine why and how your personal data is processed and we are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:

Identification and contact details, such as your name, address, property location, email address, telephone number and preferred contact method.

Service and contract information, such as details of your waste disposal requirements, type and frequency of collections, access instructions for your property, job notes, quotes, invoices, payment status and account history.

Billing and payment data, such as partial payment card details where necessary for processing payments, bank details for business customers where applicable, and records of transactions and payment confirmations.

Communication data, such as records of emails, text messages, phone calls, and any other correspondence you send to us, including any feedback, complaints or enquiries.

Usage and technical data, such as information about how you access or use our website or online forms, including device information and basic log data, where this is collected for security, service improvement or analytics purposes.

Any other information you choose to provide, for example when you request a customised service, provide additional contact persons, or complete any voluntary surveys or feedback forms.

How We Collect Your Data

We collect personal data in a number of ways, including:

Directly from you when you contact us by phone, email, online form, or in person to request information, obtain a quote, make a booking or manage an existing service.

From your use of our services, including information generated when we provide waste disposal, collection or related services at your property or at your business premises.

From publicly available sources, such as property location and address information used to confirm service coverage, where this is relevant and proportionate.

From third parties, such as payment service providers, when they confirm that a payment has been made, or from business partners where they refer you to us and you have consented to that referral.

Lawful Basis for Processing

We will only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into, or perform, a contract with you, such as when you book our waste disposal services, request a quote, or manage your ongoing service arrangements.

Legal obligation: We process certain data where this is necessary for compliance with legal obligations, including tax, accounting and environmental or waste management regulations that may require us to retain certain records.

Legitimate interests: We process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes activities such as responding to enquiries, improving our services, ensuring the security of our systems, managing our customer relationships, and pursuing or defending legal claims.

Consent: In limited circumstances, we may rely on your consent to process your data, for example where you choose to receive certain types of marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide, manage and fulfil our waste disposal services, including arranging collections, confirming bookings, managing access instructions and dealing with any service-related issues.

To manage our relationship with you, including handling enquiries, quotes, changes to your service, feedback, complaints and customer support.

To process payments, issue invoices, maintain financial records and undertake credit control activities where necessary.

To comply with legal and regulatory requirements, including record keeping obligations and responding to requests from regulatory or public authorities where we are legally required to do so.

To protect our business interests, including preventing fraud, ensuring the security of our systems and property, and managing or defending legal claims.

To analyse and improve our services, including assessing service performance, planning resource allocation, and conducting internal reporting.

Data Sharing and Processors

We may share your personal data with selected third parties where this is necessary and lawful. These third parties may act as data processors, processing personal data on our behalf, or as separate controllers. The categories of recipients may include:

Payment service providers and banks, who process payment transactions securely on our behalf.

IT and system support providers, including providers of email services, telephony systems, customer management tools and data hosting services.

Professional advisers, such as accountants, auditors or legal advisers, where this is necessary for the management of our business and to meet our legal obligations.

Regulatory authorities, law enforcement agencies or public bodies, where we are required to share data under applicable laws or in order to protect our rights, property or the safety of others.

Other service providers involved in delivering our services, where limited information is necessary to complete a collection or disposal job, such as subcontracted waste carriers or disposal facilities.

Whenever we use data processors, we ensure they are bound by a written contract requiring them to process personal data only in accordance with our instructions, implement appropriate security measures and maintain confidentiality.

International Transfers

In most cases, your personal data is processed within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country outside the United Kingdom or the European Economic Area that does not provide an equivalent level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, and we will take reasonable steps to protect your data in accordance with this Privacy Policy.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements. The retention period will depend on the type of data and the nature of our relationship with you.

Customer and service records, including basic contact details and service history, are generally kept for the duration of your relationship with us and for a reasonable period afterwards to respond to queries, resolve disputes and evidence the services provided.

Financial records, including invoices and payment records, are retained for a period required by tax and accounting laws.

Communications and correspondence may be kept for a period consistent with our legitimate interests in maintaining records of interactions with customers and prospects.

When personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it, unless we are required to retain it for a longer period by law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, regular system updates and staff awareness. While we strive to protect your personal data, no system can be guaranteed as completely secure and you should take care to protect your own information when communicating with us.

Your Data Protection Rights

As an individual whose personal data we process, you have certain rights under data protection law, subject to applicable exemptions and limitations. These rights include:

The right of access, which allows you to request confirmation of whether we process your personal data and to obtain a copy of that data along with certain information about how we process it.

The right to rectification, which allows you to request that we correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure, in certain circumstances, which allows you to request that we delete your personal data where there is no good reason for us to continue processing it.

The right to restrict processing, which allows you to request that we limit the way we use your data in certain situations, for example while we are verifying its accuracy or assessing an objection.

The right to data portability, which allows you, in certain circumstances, to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit that data to another controller where technically feasible.

The right to object, which allows you to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds to continue or where processing is required for legal claims.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how Waste Disposal Fulham handles your personal data, you can contact us using the contact details provided to you as part of our service information or on our usual customer communication channels. We may need to verify your identity before responding to your request to protect your privacy and security. We aim to respond to all legitimate requests within one month, although this period may be extended if your request is particularly complex.

Complaints

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner s Office, the United Kingdom supervisory authority for data protection matters. We encourage you to contact us first so that we can attempt to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. Any updated version will apply to all Waste Disposal Fulham customers in the Fulham area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.